Introduction

Due to the common occurrence of fraud, we have taken steps to reduce possible unwanted costs due to toll fraud actions. Calls to destinations on this list will be blocked by default.

High-Risk Destinations List

Burkina Faso
Central African Republic
Democratic Republic of Ethiopia
Democratic Republic of São Tomé and Príncipe
Democratic Republic of the Congo
Department of Mayotte
Diego Garcia
Falkland Islands
Federal Republic of Somalia
Gabonese Republic
Islamic Republic of Mauritania
Kingdom of Eswatini
Kingdom of Lesotho
Kingdom of Morocco
People's Democratic Republic of Algeria
Palestine
Republic of Angola
Republic of Benin
Republic of Botswana
Republic of Burundi
Republic of Cabo Verde
Republic of Cameroon
Republic of Chad
Republic of Côte d'Ivoire (Ivory Coast)
Republic of Cuba
Republic of Djibouti
Republic of Equatorial Guinea
Republic of Estonia
Republic of Ghana
Republic of Guinea
Republic of Guinea-Bissau
Republic of Haiti
Republic of Honduras
Republic of Kenya
Republic of Latvia
Republic of Liberia
Republic of Lithuania
Republic of Madagascar
Republic of Malawi
Republic of Maldives
Republic of Mali
Republic of Mauritius
Republic of Mozambique
Republic of Namibia
Republic of Rwanda
Republic of Senegal
Republic of Serbia
Republic of Seychelles
Republic of Sierra Leone
Republic of South Sudan
Republic of the Congo/Congo Brazzaville
Republic of Gambia
Republic of Niger
Republic of Sudan
Republic of Tunisia
Republic of Uganda
Republic of Zambia
Republic of Zimbabwe
Réunion
Satellite Call Networks
St. Helena
State of Eritrea
State of Libya
Togolese Republic
Tristan da Cunha
Union of the Comoros
United Republic of Tanzania
Universal International Freephone Number (UIFN) Service
Protecting yourself from fraud

To protect yourself from possible fraudulent activity on your services, it is essential to:

Use strong passwords
Keep your passwords safe – do not store them in plain text in computer files or written down on paper
Avoid emailing or storing credentials in the emails
Use 2 Factor Authentication where available
If you are not calling international destinations, request for them to be blocked
Update your passwords as frequently as possible, at least once every quarter