7.1 Information Collection and Use

We may collect and combine personal information when you interact with our Services, including but not limited to the following scenarios:

Information You Provide:

• Creating an account or purchasing our Services.

• Providing personal details, such as:

  • Name, Address, Telephone Number, Email Address, Date of Birth, Username & Password.
  • Payment details, including credit card information (secured by encryption).
  • Photo identification and business or organisational details.
  • Account and invoice details.

• Communicating via our Services, such as messaging, uploads, or requests for support.

• Participating in promotions, surveys, or contests.

• Applying for roles or making business enquiries.

Information from Analytics and Tracking:

We collect data from cookies, device identification, and other technologies to improve Services. This includes:

• Device identifiers, browser configurations, IP addresses, and location data.
• Activity tracking across our Services for personalised experiences.

Information from Third Parties:

Data may also be collected from:

• Social media sign-ins (e.g., Facebook, LinkedIn).
• Publicly available sources.
• Advertisers and partners.

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7.2 Use of Information

Your information is used to:

• Provide and improve Services.
• Conduct research, analyse trends, and develop new features.
• Prevent fraud and address technical issues.
• Communicate with you regarding Services, promotions, and updates.

We may transfer information internationally to support Service delivery. All transfers comply with Australian Privacy Principles (APPs).

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7.3 Access and Deletion of Information

You may:

• Request access to or deletion of your personal information by contacting privacy@hashtech.au.
• Access is free for the first two requests annually; subsequent requests may incur an administrative fee of AUD $99.

Requests may be refused if:

• Access poses a threat to safety or privacy.
• The request is frivolous or otherwise prohibited by law.

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7.4 Information Security, Storage, and Retention

We implement industry-standard security measures, including:

• Encryption via Transport Layer Security (TLS).
• Compliance with PCI DSS and ISO 27001 standards.

Personal information is retained only as long as necessary, typically up to six (6) years, to meet legal or business requirements.

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7.5 Information Accuracy

We strive to maintain accurate records. You are responsible for notifying us of changes to your personal information. Updates can be made via your account or by contacting us at support@hashtech.au.

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7.6 Cookies and Tracking Technologies

Cookies and similar technologies are used to:

• Improve user experience.
• Analyse website traffic.
• Deliver personalised advertising.

You can manage cookie preferences through your browser settings.

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7.7 Behavioural Advertising

We partner with third-party ad networks for targeted advertising. These parties use non-personal data for customised advertising experiences. Your information is anonymised and subject to strict agreements.

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7.8 Sensitive Information

We do not collect sensitive information (e.g., racial or ethnic origin, political opinions) unless required by law.

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7.9 Social Media Widgets

Our website includes social media features (e.g., "Like" or "Share" buttons). These features may collect your IP address and other data, governed by the privacy policies of the respective platforms.

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7.10 Age Restrictions

Our Services are available only to individuals aged 18 and older. If you believe a minor has provided us with personal data, please contact us immediately.

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7.11 Updates to this Policy

This policy may be updated periodically. Material changes will be communicated via email or on our website. We encourage regular review of this policy.

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7.12 Contact Us

For privacy-related questions, contact us at:

HashTech Group Pty Ltd
Email: privacy@hashtech.au
Phone (Australia): +61 2 9066 5788

We aim to respond to all enquiries within 30 days.