This article explains how HTConnect.co resellers can use the reseller panel for day-to-day client and order management.

Location

• Knowledgebase > Reseller > HTConnect.co
• Article: HTConnect.co Reseller Panel Operating Guide

Training Video

English video: Please watch the English HTConnect.co reseller panel training video here:

Watch the English HTConnect.co reseller panel video (opens in a new window)

Related Language Version

A Chinese version of this guide is available in the Chinese language section of this knowledgebase article. For Chinese-speaking users, please use the Chinese version rather than the English main article.

Common Reseller Panel Tasks

1. Log in to the panel: Use your reseller account to access the HTConnect.co reseller panel.
2. Review customers: Use the client list to check customer details, services, and related orders.
3. Add a new customer: Create a new client record and confirm the contact, email, and billing details are correct.
4. Submit an order: Select the required product or service, review the configuration, and submit the order.
5. Track service progress: Check order progress, service status, and support notes from the reseller panel.
6. Request assistance: Contact HashTech / HTConnect.co support if you need help with login access, client records, orders, service activation, or video access.

Important Notes

• Do not share reseller login details, video passwords, or client information with unauthorised users.
• If the SharePoint video does not open, confirm you are signed in with the correct Microsoft account or contact support.
• If the English and Chinese instructions differ, follow the latest published video or the current support team guidance.